Bracken Barrett is a Dental Practice based in the heart of St Helier, Jersey. Our first practice was in Midvale Road established in 1991 by Dr Jane Bracken, moving to Bath Street in 1997. We then expanded again in 2011, to our practice in Sand Street.
Our priority at Bracken Barrett has always been the same, treating our patients to the highest possible standard by our dedicated team. We are constantly working as a practice to improve and strengthen our services and facilities to make sure we are up to date with the latest dental technology and treatments.
We offer a wide range of dental and facial aesthetic treatments, with the relevant specialists in house.
We are an accredited BDA Best Practice since 2011, which again has recently been awarded in 2023.
Being kind is a fundamental part of the process. Everything we do here at Bracken Barrett is driven by the care of our patients.
This dental team is regulated by the General Dental Council
The Council requires us to:
· Put patients’ interests first
· Communicate effectively with patients
· Obtain patients’ valid consent
· Maintain and protect patients’ information
· Have a clear and effective complaints procedure
· Work with colleagues in a way that is in patients’ best interests
· Maintain, develop and work within our professional knowledge and skills
· Raise concerns if patients are at risk
· Make sure our personal behaviour maintains patients’ confidence in the dental profession
This practice operates a complaints process which aims to resolve any issues or concerns.
These should be addressed to:
Practice Manager
Tel: 01534 722288
E-mail: jane.irvine@brackenbarrett.com
Alternatively you can pick up a copy of the procedure form from reception
We aim to acknowledge any concern within two working days and respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:
Dental Complaints Service
Tel: 08456 120 540
E-mail: info@dentalcomplaints.org.uk